WebToolTip com Udemy - The Art of the Save - Proven Tactics to Winback Clients

1. ~Get Your Files Here !/1 - Introduction/1 - Welcome & Orientation.mp49.62MB
2. ~Get Your Files Here !/2 - Module 1 The Psychology of the Cancel/1 - The Iceberg Theory.mp410.31MB
3. ~Get Your Files Here !/2 - Module 1 The Psychology of the Cancel/2 - Managing Your Amygdala - How to stop your own Panic Response.mp419.68MB
4. ~Get Your Files Here !/2 - Module 1 The Psychology of the Cancel/3 - The Power of the Pause - Why silence is your best tool in the first 10 seconds.mp419.06MB
5. ~Get Your Files Here !/3 - The Core Soft Skill Framework (The R.E.A.L. Method)/1 - R - Regulate & Reflect (Active Listening).mp421.28MB
6. ~Get Your Files Here !/3 - The Core Soft Skill Framework (The R.E.A.L. Method)/2 - E - Empathize (Without Agreeing to Cancel).mp421.87MB
7. ~Get Your Files Here !/3 - The Core Soft Skill Framework (The R.E.A.L. Method)/3 - A - Ask (The Discovery Dig).mp419.01MB
8. ~Get Your Files Here !/3 - The Core Soft Skill Framework (The R.E.A.L. Method)/4 - L - Lead (The Pivot).mp424.2MB
9. ~Get Your Files Here !/4 - The Negotiation & The Offer/1 - The Downsell vs. The Pause.mp424.05MB
10. ~Get Your Files Here !/4 - The Negotiation & The Offer/2 - Re-aligning Expectations - How to admit fault (if necessary) to rebuild trust.mp427.16MB
11. ~Get Your Files Here !/4 - The Negotiation & The Offer/3 - The 30-Day Prove It Plan.mp420.85MB
12. ~Get Your Files Here !/4 - The Negotiation & The Offer/4 - Customer-Focused Choice of Words.mp435.9MB
13. ~Get Your Files Here !/4 - The Negotiation & The Offer/5 - The Importance of a Growth Mindset in Combatting Negativity.mp432.53MB
14. ~Get Your Files Here !/4 - The Negotiation & The Offer/6 - The 4 A's of Relationship Retention.mp444.26MB
15. ~Get Your Files Here !/4 - The Negotiation & The Offer/7 - Keeping the Conversation Rapport-Focused.mp430.9MB
16. ~Get Your Files Here !/5 - Handling Specific Objections (Roleplay Scenarios)/1 - Scenario A It's just too expensive right now. (The Budget Objection).mp420.41MB
17. ~Get Your Files Here !/5 - Handling Specific Objections (Roleplay Scenarios)/2 - Scenario B We aren't seeing results. (The Performance Objection).mp418.29MB
18. ~Get Your Files Here !/5 - Handling Specific Objections (Roleplay Scenarios)/3 - Scenario C My boss wants to switch vendors. (The Stakeholder Objection).mp418.61MB
19. ~Get Your Files Here !/5 - Handling Specific Objections (Roleplay Scenarios)/4 - Roleplay Scenario D The Value Erosion Objection.mp436.73MB
20. ~Get Your Files Here !/6 - Conclusion and Next Steps/1 - Course Conclusion and Next Steps.mp425.92MB