WebToolTip com Udemy - Generative AI For Customer Experience Analyst

1. ~Get Your Files Here !/1 - Introduction to Generative AI for CX/1 - Understanding Generative AI and LLMs.mp415.11MB
2. ~Get Your Files Here !/1 - Introduction to Generative AI for CX/2 - Role of CX Analysts in the AI age.mp413MB
3. ~Get Your Files Here !/1 - Introduction to Generative AI for CX/3 - CX 360 Mapping Generative AI across the customer lifecycle.mp415.04MB
4. ~Get Your Files Here !/3 - Prompt Engineering for CX Analysts/6 - What is Prompt Engineering.mp411.07MB
5. ~Get Your Files Here !/3 - Prompt Engineering for CX Analysts/7 - Instructional vs Analytical Prompts for CX tasks.mp414.12MB
6. ~Get Your Files Here !/3 - Prompt Engineering for CX Analysts/8 - Zeroshot Oneshot Fewshot techniques in customer messaging.mp413.62MB
7. ~Get Your Files Here !/3 - Prompt Engineering for CX Analysts/9 - Crafting structured prompts for VoC summaries and chat analytics.mp49.54MB
8. ~Get Your Files Here !/4 - Personalization Using Generative AI/10 - Generating Customer Personas from Behavioral Data.mp413.12MB
9. ~Get Your Files Here !/4 - Personalization Using Generative AI/11 - AIbased Empathy Maps and Journey Maps.mp413.35MB
10. ~Get Your Files Here !/4 - Personalization Using Generative AI/12 - Realtime content generation for offers and emails.mp410.57MB
11. ~Get Your Files Here !/5 - Survey Feedback Review Analysis/13 - Using AI to interpret CSAT CES and NPS responses.mp415.64MB
12. ~Get Your Files Here !/5 - Survey Feedback Review Analysis/14 - Summarizing survey data with prompt templates.mp413.18MB
13. ~Get Your Files Here !/5 - Survey Feedback Review Analysis/15 - Detecting intent urgency and emotion from open text.mp419.32MB
14. ~Get Your Files Here !/5 - Survey Feedback Review Analysis/16 - Prompt chaining for review clustering and VoC themes.mp48.95MB
15. ~Get Your Files Here !/6 - AIDriven Support Automation/17 - Autogenerating CX support FAQs and escalation scripts.mp412.62MB
16. ~Get Your Files Here !/6 - AIDriven Support Automation/18 - AI for email replies and live chat message generation.mp417.09MB
17. ~Get Your Files Here !/7 - Proactive Experience Management/19 - Identifying friction points via AIdriven journey mining.mp48.68MB
18. ~Get Your Files Here !/7 - Proactive Experience Management/20 - AIgenerated dashboards for experience insights.mp45.97MB
19. ~Get Your Files Here !/8 - RealTime Content and Campaign Generation/21 - Creating inapp tips tooltips and nudges with prompts.mp48.33MB
20. ~Get Your Files Here !/8 - RealTime Content and Campaign Generation/22 - Copywriting for landing pages postpurchase surveys.mp46.26MB
21. ~Get Your Files Here !/9 - Designing CX Workflows with Generative AI/23 - Building SOPs journey summaries and playbooks.mp411.32MB